Goa Games - Privacy Policy

Information We Collect

Personal Information You Provide

When you register an account, make a deposit, or contact our support team on goagamesofficial.net, we collect personal information including your full name, date of birth, email address, and mobile number. Where Indian law requires age or identity verification, we may also request a government-issued document such as an Aadhaar card, PAN card, or passport. This information is collected once during onboarding and updated only when you request a change or when a regulatory requirement obliges us to re-verify your identity.

Payment and Transaction Data

Goa Games supports popular Indian payment methods including PhonePe, Google Pay (GPay), BHIM UPI, net banking, and debit cards. When you initiate a deposit or withdrawal, our payment gateway records the transaction reference number, amount, timestamp, and the instrument used. We do not store full card numbers or UPI PINs on our servers, sensitive payment credentials are tokenised and handled exclusively by our PCI-DSS-compliant payment partners. A complete transaction history is retained for a minimum of five years to satisfy AML record-keeping obligations.

Technical and Usage Data

Each time you visit our platform, we automatically collect your IP address, device type, operating system, browser version, and session duration. Cookies and similar technologies record which games you play, how long each session lasts, and which promotions you view. Approximate geolocation derived from your IP address is used solely to confirm eligibility under applicable state and central regulations. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

How We Use Your Information

Account Management and Service Delivery

Your personal data is used to create and maintain your Goa Games account, authenticate logins, process UPI and card transactions, and deliver customer support. We send transactional messages, deposit confirmations, withdrawal status updates, and security alerts, via email and SMS. These communications are essential to the service and cannot be opted out of while your account remains active.

Legal Compliance and KYC

As a gaming operator, we are obligated to complete Know Your Customer (KYC) checks and comply with Anti-Money Laundering (AML) guidelines issued under the Prevention of Money Laundering Act, 2002. Your identity documents and transaction records are cross-checked against our compliance thresholds. Where a transaction triggers a statutory reporting requirement, we share the necessary data with the Financial Intelligence Unit, India (FIU-IND) or other competent authorities.

Security, Fraud Prevention, and Responsible Gaming

We monitor gameplay patterns, login locations, and payment behaviour to detect collusion, bonus abuse, and unauthorised account access. Behavioural analytics also help us identify early signs of problem gambling so we can prompt users to set deposit limits or activate self-exclusion, tools available directly in your account dashboard. Marketing emails are sent only where you have given explicit consent and can be stopped at any time by clicking the unsubscribe link or adjusting your notification preferences in account settings.

Your Rights

Access, Correction, and Deletion

Under the Information Technology (Amendment) Act, 2008 and the Digital Personal Data Protection Act, 2023, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and, where no legal retention obligation applies, ask for your data to be deleted. To exercise any of these rights, submit a written request to our privacy team at the contact address below. We will acknowledge your request within 72 hours and provide a full response within 30 days.

Consent Withdrawal and Data Portability

Where we process your data on the basis of consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. You may also request a machine-readable copy of the data you have provided to us directly, allowing you to transfer it to another service provider. Requests for data portability are fulfilled within 30 days free of charge.

Lodging a Complaint

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Data Protection Board of India once it is constituted under the DPDP Act, 2023, or with any other competent supervisory authority. We encourage you to contact us first so we can resolve the matter promptly.

Contact Us

How to Reach Us

For privacy-related queries or to exercise your data rights, email us at [email protected]. We respond to all privacy requests within 72 hours on business days (Monday to Saturday, 10 am to 6 pm IST).